International Voice Process

Job Overview

We are looking to hire Customer Service Advisors for the E-Commerce Customer Support process serving the US market. The role involves handling inbound customer calls related to retail orders and ensuring a high level of customer satisfaction by resolving queries efficiently and professionally. Advisors will interact with customers regarding order-related issues and provide accurate resolutions while maintaining quality and productivity standards.

Key Responsibilities

● Handle 40–50 inbound customer calls per day related to E-Commerce retail services.

● Assist customers with queries such as: ○ Order cancellation ○ Refund requests ○ Lost or missing orders ○ Return requests ○ Payment issues or money-back requests

● Provide clear, professional, and empathetic customer support.

● Follow standard operating procedures while resolving customer issues.

● Maintain high-quality service and adhere to defined KPIs.

● Accurately document customer interactions in the system.

Work Schedule & Expectations

● A 5.5-day working week.

● Weekly days off/shift hours will be rotational, and consecutive weekly days offs are not guaranteed.

● No commitment of fixed weekly days off or leave schedules.

● Candidates will be clearly informed about the working schedule by the Talent Acquisition (TA) team during hiring and acknowledgement is required

Training & Certification Selected advisors will undergo a structured training program:

1. Process Training: 5 Days 2. Nesting Period: 5 Days (Live call with support)

● Each stage requires a minimum passing score of 85% to move forward.

● Candidates must successfully clear both stages to continue in the role. Key Skills Required

● Fluent English communication (C1/C2 level)

● Customer handling and empathy

● Problem-solving ability

● Ability to work in a high-volume call environment

● Basic computer and CRM handling skills

● Basic Understanding of Quality Parameters. Preferred Candidate Profile

● Experience only in international voice processes.

● Ability to manage high call volumes while maintaining service quality.

● Strong adaptability and willingness to work in a dynamic and fast-paced retail support environment.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.