ఇంటర్నేషనల్ వాయిస్ ప్రాసెస్ ఏజెంట్

Job Title: Tax Analyst – International Voice Process

Key Responsibilities:

· Handle inbound and outbound international calls to assist customers with tax-related queries, products, and services.

· Clearly and professionally explain company offerings to existing and potential customers.

· Gather, verify, and update customer information accurately in the system.

· Identify customer needs by asking relevant questions and providing effective solutions.

· Address and resolve customer issues promptly while maintaining high service standards.

· Process product orders and service requests efficiently.

· Recommend appropriate solutions based on customer requirements and company policies.

Eligibility Criteria:

· Experience: 1 to 2 years.

· Education: Graduate in any discipline (Commerce background preferred but not mandatory).

Skills:

· Excellent verbal and written communication skills in English.

· Strong interpersonal, listening, and problem-solving abilities.

· Professional demeanor with a customer-centric approach.

· Willingness to work in an international voice process and night shifts.

Work Details:

· Salary Package: ₹2.4 LPA-3LPA

· Shift Timing: Night Shift (8:00 PM – 6:00 AM)

· Working Days: 6 days a week, No cab facility.

· Location: Begumpet, Hyderabad (Near Prakash Nagar Metro Station).

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.