ello ,
I hope this message finds you well.
As, I am reaching out on behalf of Olive Green Consulting, a boutique recruitment firm committed to connecting top talent with leading organizations across various industries. We pride ourselves on a consultative approach and a deep understanding of both client and candidate needs.
We are currently hiring for an exciting position with one of our esteemed clients, [ IGT Solutions Pvt Ltd], and based on your background, we believe you could be a strong fit for this role.
Company: IGT Solutions
Work Mode: Work From Office (WFO)
Location:
IGT Solutions is looking for experienced Process Associates to support business operations and deliver excellent service across designated processes. The ideal candidate should have strong communication skills, problem-solving ability, and prior experience in a similar role.
Handle customer queries through calls, emails, or chats as per process requirements
Maintain accurate documentation and update systems regularly
Ensure timely resolution of issues while adhering to quality standards
Coordinate with internal teams to address escalations or customer needs
Meet performance targets such as accuracy, productivity, and turnaround time
Follow company policies and standard operating procedures
Minimum 6 months of experience in a Process Associate or related role
Good communication and interpersonal skills
Basic computer proficiency and typing skills
Ability to work in rotational shifts (if applicable)
Strong attention to detail and customer-oriented approach
Ability to work in a fast-paced environment.