Job Overview:
We are looking for an experienced Customer Support Executive to join our team. The ideal candidate will have a strong background in non-voice customer support and will be responsible for managing email, chat, and inbound/outbound communications with professionalism and empathy.
Key Responsibilities:
• Respond to customer inquiries via email and chat in a timely and professional manner
• Handle inbound and outbound calls as needed to support customer needs
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to resolve issues and ensure customer satisfaction
• Provide feedback on recurring customer concerns to improve service quality
Eligibility Criteria:
• 3 to 5 years of experience in non-voice customer support
• Prior experience in a BPO handling international US processes (email, chat, inbound, and outbound)
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Ability to multitask and work independently Preferred Background:
• Candidates from BPOs with exposure to US-based support processes
• Healthcare support experience is a plus, but not mandatory