International Non Voice Process

We are looking for a International Non Voice Process to join for our client Concentrix.This role involve email and chat process, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18,000 - ₹19,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

• NOTE:SERIOUS CANDIDATE PLEASE APPLY FOR THE JOB

• CANDIDATE WHO STAYS NEAR BTM OR IN BTM CAN APPLY

• ONLY ONE WAY CAB IS PROVIDED

• IT'S A WALK IN INTERVIEW

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.