ఇంటర్నేషనల్ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

🚀 HIRING NOW: Money Transfer – Customer Service Executive

📍 Location: Ghansoli, Navi Mumbai

💰 Salary: Up to ₹41,000 in-hand (Best in Industry!)

Role Overview

We are hiring for a Pure Customer Service role for an International Money Transfer process. You’ll be the front-line support helping customers with their money transfer queries and ensuring smooth, secure transactions.

Roles & Responsibilities

Customer Support

- Handle inbound/outbound calls, chats, and emails for money transfer queries

- Assist customers with registration, KYC, transaction status, and troubleshooting

- Guide customers on transfer limits, fees, exchange rates, and payout locations

Transaction Handling

- Ensure smooth processing and tracking of domestic & international money transfers

- Coordinate with operations team for failed/pending transactions

- Maintain compliance with AML/KYC and company policies during every interaction

Quality & Documentation

- Maintain 100% accuracy in customer data entry and case notes

- Meet daily CSAT, AHT, and quality targets

- Log all customer interactions in CRM accurately

Other

- Work in 24/7 rotational shifts including nights/weekends

- Escalate complex issues to Team Lead/Manager on time

- Provide feedback to improve customer experience and process efficiency

Requirements

✅ Education: HSC Minimum

✅ Experience: 1+ Year in International BPO / Voice Process

✅ Skills: Excellent English Communication - SVAR 70+, C1 Level Preferred

✅ Other: Computer proficiency, willingness for 24/7 shifts with 2 Rotational Offs

Perks

- Up to ₹41K In-hand

- Pure CS Role - No Sales/Targets

- Fast growth in Operations/CS/Team Lead track

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.