A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
25,000 - 35,000 /నెల
Epicenter Technologies Private Limited
భయందర్ (వెస్ట్), ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 6+ నెలలు అనుభవం
ఫుల్ టైమ్
Key Responsibilities
Handle inbound and outbound customer interactions from international clients.
Respond to queries via calls, emails, and chat in a professional and timely manner.
Provide accurate information about products, services, and policies.
Troubleshoot and resolve customer complaints or escalate issues when necessary.
Maintain customer records and update databases/CRM with call details.
Meet performance metrics including customer satisfaction, response time, and quality standards.
Collaborate with internal departments (sales, technical, operations) to ensure customer needs are met.
Adapt communication style according to cultural differences in international markets.
Stay updated with company products, services, and international compliance policies.
