ఇంటర్నేషనల్ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Title: Customer Service Representative (CSR)
Job Type: Full-time
Work Setup: Onsite

Job Summary

As a Customer Service Representative you will handle customer inquiries via phone, chat, or email, provide accurate information, resolve issues, and deliver excellent customer experiences while meeting performance metrics.

Key Responsibilities

• Handle inbound and/or outbound customer interactions professionally

• Resolve customer concerns efficiently and accurately

• Document customer interactions using internal systems

• Meet or exceed KPIs such as AHT, CSAT, quality, and attendance

• Follow company policies, procedures, and compliance standards

• Upsell or cross-sell products/services when required (account-dependent)

Qualifications

• High school graduate or equivalent (college level preferred)

• Strong communication skills (English required; bilingual is a plus)

• Basic computer and typing skills

• Customer-focused mindset and problem-solving ability

• Willingness to work shifting schedules, weekends, and holidays

Preferred Skills

• Previous BPO/call center experience (not always required)

• Familiarity with CRM tools

• Ability to multitask in a fast-paced environment

Benefits (may vary by location)

• Competitive salary and performance incentives

• Paid training

• HMO/health insurance

• Paid leaves

• Career growth and internal promotions
  
  

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.