ఇంటర్నేషనల్ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

CUSTOMER SERVICE EXECUTIVE – INTERNATIONAL SEMI-VOICE PROCESS

Job Location: Bangalore, Karnataka
Job Type: Full Time / Work from Office
Experience: Freshers & Experienced

Salary:

• Freshers: ₹23,000 CTC

• Experienced: ₹30,000 CTC

Shift: Night Shift – 8:30 PM to 5:30 AM
Working Days: Monday to Friday
Week Off: Saturday & Sunday

Job Description

We are hiring Customer Service Executives for an International Semi-Voice Process. The role involves communicating with international clients/facilities through phone and email, following up on pending requests, collecting required records and updating information in CRM systems.

Responsibilities

• Contact facilities through phone and email to obtain records and bills.

• Follow up on pending requests and maintain proper status updates.

• Send requests through email, fax and other available channels.

• Update CRM systems with accurate information.

• Handle calls professionally and politely.

• Understand and respond to emails appropriately.

• Maintain good communication with international clients/facilities.

• Complete assigned tasks within the required timelines.

Requirements

• Good English communication skills – verbal and written.

• Good email drafting and comprehension skills.

• Willingness to work in US/night shifts.

• Basic knowledge of MS Office – Word, Excel and Outlook.

• Basic computer and internet knowledge.

• CRM knowledge is an advantage.

• Freshers can apply.

• Work experience is required for undergraduate candidates.

Benefits

• Food provided

• Health Insurance

• Paid Sick Leave

• Provident Fund

• Monday to Friday working

• International process exposure

• Career growth opportunities

Key Skills:
Customer Service | International Voice Process | Semi-Voice | Email Support | Calling | Follow-up | CRM | MS Office | English Communication

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.