A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
18,000 - 30,000 /నెల
Bdart Technologies
తోరైపాక్కం, చెన్నై
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 48 నెలలు అనుభవం
ఫుల్ టైమ్
We are looking for a Customer Support Executive to join our team. The role offers Handsome Salary and involves managing customer Emails & Chats, delivering outstanding customer service related to Telecom Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing E-mails & Chats in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Any Graduation and min. 6 months to 4 years experience required. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 Working Days week during the Rotational shift.
Interested Candidates can directly DM their resume on 9344630511
