Respond to customer inquiries via phone
Resolve customer issues in a timely and efficient manner
Maintain a high level of customer satisfaction
Collaborate with other departments to address customer needs
Document customer interactions and maintain accurate records
Provide product and service information to customers
Identify and escalate priority issues to the appropriate channels
Qualifications
Bachelor’s degree or equivalent work experience
freshers to min 1 years of customer service experience
Excellent verbal and written communication skills in English and one or more additional languages
Strong problem-solving abilities
Ability to work in a fast-paced, dynamic environment