Handle incoming customer inquiries via phone.
Resolve customer issues efficiently and effectively.
Maintain accurate records of customer interactions.
Collaborate with other departments to ensure customer satisfaction.
Provide timely feedback to the company regarding service failures or customer concerns.
Assist in the development of customer service procedures and policies.
Bachelor's degree in any discipline.
Minimum 1 years of experience in a similar customer service role.
Excellent communication skills in English.
Strong problem-solving and multitasking abilities.
Ability to handle stressful situations in a professional manner.