International Customer Representative

Answer Incoming patients phone calls and take appropriate action for each call.

Outbound calls to get Coordination of Benefits from patient.

Maintain Customer Satisfaction ratings based on explicit criteria set forth by the company.

Essential duties & responsibilities

To receive Inbound calls and provide Customer Service to the best of Ones abilities.

Identifying patient’s needs, clarifying information, research every issue and providing solutions.

Managing large amounts of Inbound and Outbound calls in a timely manner.

Meet personal/team qualitative and quantitative targets.

Key success measures

Adherence to Schedule.

Customer Satisfaction Survey.

First Response Time (FRT).

Average Talk Time.

Call Quality.

Skills & Experience

Excellent oral and written communication.

Strong interpersonal skills for both internal and external interactions.

Proven ability to manage and prioritize tasks effectively.

Detail-oriented with strong documentation habits.

Ability to work independently and as part of a team.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.