A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 17,000 /నెల
Tiara Consultancy Services
మరోల్, ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 2 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Answer Incoming patients phone calls and take appropriate action for each call.
Outbound calls to get Coordination of Benefits from patient.
Maintain Customer Satisfaction ratings based on explicit criteria set forth by the company.
Essential duties & responsibilities
To receive Inbound calls and provide Customer Service to the best of Ones abilities.
Identifying patient’s needs, clarifying information, research every issue and providing solutions.
Managing large amounts of Inbound and Outbound calls in a timely manner.
Meet personal/team qualitative and quantitative targets.
Key success measures
Adherence to Schedule.
Customer Satisfaction Survey.
First Response Time (FRT).
Average Talk Time.
Call Quality.
Skills & Experience
Excellent oral and written communication.
Strong interpersonal skills for both internal and external interactions.
Proven ability to manage and prioritize tasks effectively.
Detail-oriented with strong documentation habits.
Ability to work independently and as part of a team.
