ఇంటర్నేషనల్ కస్టమర్ రిప్రజెంటేటివ్

Job Description – Technical Support Executive (Blended Process)

Location: Airoli, Navi Mumbai
Shift: US Shifts (Night Shift)
CTC: Up to ₹5 LPA
Interview Mode: Telephonic Interview
Joining: Immediate / Short Notice candidates preferred
Notice Period Buyout: Available

Eligibility Criteria

• Experience: 1 to 3 years in International BPO (Customer Support / Sales)

• Mandatory:
  ✔ International BPO experience only
  ✔ Technical Support or Customer Support in a blended process

• Not Eligible:
  ✖ Domestic BPO experience
  ✖ Non-BPO experience

Additional Note

• Male candidates outside the hiring boundary may apply if they can commute on their own and are comfortable traveling without company transport.

• Notice period buyout option is available for eligible candidates.

Role Overview

• Handle customer interactions for an international technical support process (voice blended role).

• Provide accurate technical assistance and troubleshooting support to customers.

• Deliver excellent customer experience with a problem-solving mindset.

• Meet performance, quality, and customer satisfaction (CSAT) standards.

• Support both technical queries and sales opportunities (upselling/cross-selling when required).

• Maintain proper documentation of customer interactions and resolutions.

Key Responsibilities

• Provide technical support via inbound/outbound voice calls.

• Diagnose and resolve software, hardware, or service-related issues.

• Ensure high call quality and first-call resolution (FCR).

• Achieve individual and process-level KPI targets.

• Maintain customer engagement and service excellence.

• Work in a blended environment involving support + sales.

Required Skills

• Strong communication skills (English proficiency)

• Good technical troubleshooting knowledge

• Experience in International Voice Support

• Ability to work in night shifts (US timing)

• Target-driven with customer-centric approach

• Basic knowledge of CRM and ticketing tools

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.