International Customer Representative

Accenture UPS Project – Voice Process for both Freshers and Experienced candidates.

Mode of Work: Work From Office (WFO)

Interview Process: Versant + 1 Round Interview

Versant Cut-off: 58 and above

Shift Timing: US Shift / Rotational Shift

Working Days: Rotational Week Offs

Job Responsibilities

Handle inbound calls, emails, and chats from customers

Provide support and resolution for customer queries

Assist candidates/customers with portal navigation and process-related support

Maintain accurate case logs in the required tools

Follow escalation procedures for unresolved issues

Deliver high customer satisfaction and achieve SLA targets

Maintain quality standards and process compliance

Coordinate effectively with internal teams and supervisors

Skills Required

Excellent verbal and written communication skills

Good technical aptitude and quick learning ability

Basic knowledge of MS Office and ticketing tools

Strong customer handling skills

Ability to work in rotational shifts

Eligibility

Freshers can apply

Candidates with International BPO experience preferred

Immediate joiners preferred

Key Attributes

Positive attitude

Team player

Flexible and disciplined

Customer-focused approach

Ability to work under pressure

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 4 years of experience.