Escalation process-Handle incoming customer calls for domestic customer support.
Manage escalated customer complaints and provide appropriate resolutions.
Understand customer concerns and offer timely, effective solutions.
Maintain professional communication and ensure customer satisfaction.
Coordinate with internal teams to resolve complex customer issues.
Maintain accurate records of customer interactions and follow company procedures.
Eligibility Criteria
Any graduate can apply.
Prior experience in customer support is mandatory.
Good verbal communication skills in English.
Strong problem-solving and customer-handling skills.
Willingness to work in day rotational shifts.