Inbound Voice Process

HIRING – CUSTOMER SERVICE (UPSELLING) | GURUGRAM

Location: Sector 18, Gurugram
Process: Customer Service – Voice + Chat Blended
Work Mode: Work From Office (WFO)
Shift: 24×7 Rotational
Batch Date: 24 August 2026

Compensation:
• 1+ Year Experience: Up to ₹4.2 LPA (Including ₹2,000 PLI) | Approx. ₹32,000 In-Hand
• 2+ Years Experience: Up to ₹4.3 LPA (Including ₹2,000 PLI) | Approx. ₹33,000 In-Hand

Key Responsibilities:
• Handle customer interactions through voice and chat channels
• Resolve customer concerns while maintaining high service standards
• Identify customer needs and drive relevant upselling opportunities
• Deliver exceptional customer experience and achieve performance metrics
• Maintain accurate documentation of customer interactions

Eligibility:
• Graduation Mandatory
• Minimum 1 Year Customer Service Experience (On Papers)
• Excellent English Communication Skills (C1+)
• Comfortable working in a 24×7 rotational environment
• Strong customer handling and sales aptitude

Additional Benefits:
• Both-Side Cab Facility (Hiring Zone Applicable)
• Growth Opportunities within the Organization
• Dynamic International Customer Service Environment

Selection Process:
HR Round → VNA & Operations Round → Versant Written & Voice Assessment

Versant Requirement: 62+ Score (B2+)

Interested candidates can share their updated resume for further screening.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 6+ years Experience.