Helpdesk Executive (Office)

Job Title: IT Helpdesk Customer Support Executive (Non-Technical)

Experience Required: 1 to 3 Years
Location: Vadodara (Work from Office)

Job Overview:

We are hiring a Customer Support Executive for IT Helpdesk operations who will act as the first point of contact for users. This role is non-technical and focuses on handling calls, logging issues, and coordinating with the internal IT team for resolution.

Key Responsibilities:

• Handle inbound and outbound calls related to IT support requests

• Log user issues accurately into the ticketing system

• Assign and route tickets to the appropriate IT support team

• Follow up on open tickets to ensure timely resolution

• Keep users informed about the status of their requests

• Maintain proper records of calls, issues, and updates

• Ensure a smooth and professional customer experience

Required Skills:

• Good communication skills (English & Hindi preferred)

• Basic computer knowledge (MS Office, email handling, system usage)

• Ability to manage multiple tasks and prioritize effectively

• Strong coordination and follow-up skills

• Customer-focused attitude and problem-handling approach

Preferred Background:

• Experience in Customer Support / Call Center / Helpdesk / Coordination roles

• Freshers with good communication skills can also be considered

Note:

• No technical knowledge (IT infrastructure, networking, hardware/software) is required

• This is a coordination and support role, not a technical troubleshooting role

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 6 years of experience.