The Guest Relations Executive is responsible for assisting guests, answering their queries, and ensuring they have a smooth and pleasant experience.
Greet and welcome guests politely.
Handle guest queries and provide accurate information.
Resolve guest complaints quickly and professionally.
Coordinate with different departments to fulfill guest needs.
Maintain records of guest requests and feedback.
Ensure high standards of customer service at all times.
Excellent communication skills.
Strong customer handling abilities.
Good problem-solving skills.
Positive attitude and professional behavior.