Call customers regarding overdue loan, EMI, or bill payments.
Explain outstanding dues and payment deadlines.
Follow up regularly until payments are received.
Negotiate repayment schedules according to company policies.
Resolve customer queries related to payments.
Update call logs and payment status in the CRM or system.
Coordinate with the collections or field recovery team when needed.
Achieve daily and monthly recovery targets.
Ensure compliance with company policies and applicable regulations.