We are looking for a Field Support Engineer to join our team at Unique Compsol Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to IT Hardware support. The role offers ₹18000 - ₹25000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Installation & Configuration
Troubleshooting & Technical Support
Maintenance & Monitoring
Technical Knowledge
· Hardware and Peripherals
· Operating Systems
· Network Infrastructure
· Server and NAS
· M365
Thanks
Unique CompSol Pvt Ltd