ఫీల్డ్ సూపర్‌వైజర్

We are looking for a FIELD SUPERVISOR to join our team AVA METROPOLIS. This role involves supervision of security points, recruitment of security guards, meeting clients , providing exceptional customer support, and addressing queries and concerns related to Security Site. The role offers 21000 salary, PF , ESIC and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

You will be responsible for staffing, supervision, resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a Working Days week as per requirements.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 5 years of experience.