Field Executive

We are looking for a Field Executives to join our team AXES Calibration & Testing Laboratory LLP, Indore. The role offers >12000 and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing materials in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

• Ready to visits at customer places Indore, Pithampur, Dewas, Bhopal and all over the India.

Job Requirements:

The minimum qualification for this role is 10th Pass and 0-3 years experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Working Days week during the Shift Type shift.

Training:

Qualified candidates will also receive training in machine repair. The candidate must be able to travel extensively throughout India. Basic computer knowledge is essential.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 3 years of experience.