Visit customers or contact them via phone to collect EMI payments on time
Remind customers about due dates and overdue installments
Maintain accurate records of collections, receipts, and customer interactions
Deposit collected amounts as per company procedures
Resolve customer queries related to EMI payments
Report defaults, disputes, or irregularities to supervisors
Follow ethical collection practices and company/legal guidelines
Achieve daily and monthly collection targets
Basic knowledge of EMI, loans, and repayment processes
Good communication and negotiation skills
Ability to handle customers politely and professionally
Basic record-keeping and reporting skills
Willingness to travel locally for collections