We are seeking a detail-oriented and persuasive EMI Collection Executive to manage timely recovery of monthly installment payments from customers. The ideal candidate will ensure minimal default rates and maintain positive customer relationships while adhering to regulatory and internal compliance guidelines.
Key Responsibilities:
• Follow up with customers for EMI dues via calls, messages, emails.
• Maintain accurate records of interactions, promises to pay, and payment schedules
• Resolve customer queries related to loan repayment, due dates, penalties, and payment modes.
• Identify delinquent accounts and escalate complex or non-cooperative cases to the senior team.
• Follow up on overdue payments and ensure timely collection of EMIs.
• Educate customers on payment terms, penalties, and payment methods.
• Achieve monthly collection targets and recovery goals as set by the department.