A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
30,000 - 33,000 /నెల
Hexaware Technologies
ఘన్సోలీ, ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 24 నెలలు అనుభవం
ఫుల్ టైమ్
Hiring: Customer Support Executive – Athena CM (Complaint Management)
Location: Ghansoli, Navi Mumbai
Qualification: HSC / Graduate
Experience: Freshers and experienced candidates can apply
Salary: Up to ₹33,000, based on last drawn salary and experience
Shift: 24/7 rotational shifts (any 9 hours)
Working Days: 5 days a week
Week Off: 2 rotational offs
Job Responsibilities:
• Handle customer complaints and queries through social media and email.
• Provide appropriate resolutions and ensure timely complaint closure.
• Coordinate with internal teams to resolve customer issues.
• Maintain accurate records and follow up on pending complaints.
• Ensure professional communication and customer satisfaction.
Required Skills:
• Good written communication and comprehension skills.
• Typing speed of 30 WPM with 90% accuracy.
• Strong problem-solving and customer-handling skills.
Interview Rounds: HR, Email Assessment, Chat Versant, Operations, Client and Typing Test.
Transport Boundaries: Ghatkopar to Ambernath, Panvel to Chembur, and Panvel to Thane.
