ఇమెయిల్ & చాట్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Description: Email & Chat Support Executive

Position: Email & Chat Support Executive

Location:

MIDC, Plot No. 1 I.T.5, Knowledge Park Road, TTC Industrial Area, Airoli, Navi Mumbai, Maharashtra 400708 Salary Range: ₹20,000 – ₹24,000 (based on experience & last drawn salary)

🛠 Key Responsibilities

- Handle customer queries exclusively via email and chat support (no voice process).

- Provide accurate information, resolve issues, and ensure customer satisfaction.

- Maintain records of customer interactions and follow up when necessary.

- Collaborate with internal teams to escalate and resolve complex issues.

- Meet performance metrics including response time, quality, and customer satisfaction scores.

🎯 Candidate Requirements

- Excellent written communication skills in English.

- Ability to multitask and work in a rotational shift environment.

- Prior experience in customer support (email/chat) preferred.

- Strong problem-solving skills and customer-centric attitude.

- Minimum qualification: Graduate (any stream).

💼 Perks & Benefits

- One-side cab facility provided.

- Health insurance coverage.

- Growth opportunities within the organization.

- Supportive work culture with training and development programs.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.