A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 25,000 /నెల
Headsup Hr Solutions Private Limited
కాడుబీసనహళ్లి, బెంగళూరు
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 2 ఏళ్లు అనుభవం
ఫుల్ టైమ్
1. Address customer issues and resolve them efficiently as the first point of contact on both voice and non-voice platforms. 2. Support and interact with customers through phone, email, and other channels, ensuring all valid concerns are handled with priority. 3. Minimum 1 year of call center experience in both voice and non-voice processes. 4. Open to BCP as per business requirements. 5. Good verbal and written communication skills. 6. Preferred languages: Hindi, Kannada, English; other South Indian languages are an added advantage. 7. Basic knowledge of Excel. 8. Maintain a positive, empathetic, and professional attitude toward customers at all times. 9. Respond promptly to customer inquiries. 10. Communicate with customers through various channels (Chat, Email & Calls). 11. Acknowledge and resolve customer complaints. 12. Have complete knowledge of products and services to answer questions effectively. 13. Process orders, forms, applications, and requests. 14. Maintain records of customer interactions, transactions, comments, and complaints.
