*Job Title: Customer Support Executive (chat process)*Location: Hustle Hub Tech Park, HSR Layout, Bangalore – Work from OfficeShift Timings: Rotational Shifts For Males - Night shift For Females - Day ShiftsWorking Days: 6 days working, 1 rotational week offsJoining: As soon as possible*Job Description:*We are hiring for the position of Chat Support Executive in a Semi Voice Process. The role involves assisting customers via live chat and limited voice support, ensuring prompt and effective issue resolution with a strong focus on communication and customer satisfaction.*Key Responsibilities:*- Handle customer queries primarily through chat, with occasional voice calls when required.- Deliver prompt, accurate, and courteous responses to customers.- Understand customer concerns and provide appropriate solutions.- Maintain records of customer interactions and escalate unresolved issues appropriately.- Adhere to company policies, processes, and quality standards.*Requirements:*- Good English communication skills – both written and verbal.- Active intent to resolve customer issues with a customer-first mindset.- Minimum typing speed of 30 WPM with good accuracy.- Ability to comprehend and follow instructions.- Must be a team player with a positive attitude and flexibility to work in rotational shifts.NOTE: This is a Work from Office role (no remote option)
ఇతర details
It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with Freshers.
ఇమెయిల్ & చాట్ సపోర్ట్ ఎగ్జిక్యూటివ్ job గురించి మరింత
A Naukri Group company
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15,000 - 17,000 /నెల
Bank Zone
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కస్టమర్ మద్దతు / టెలికాలర్ లో ఫ్రెషర్స్
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