Handle customer queries via online chat in a professional and timely manner
Provide accurate information about products, services, and policies
Maintain records of customer interactions and communicate feedback to the team
Collaborate with internal departments to resolve issues efficiently
Ensure high levels of customer satisfaction and follow-up where necessary
Excellent written communication skills and attention to detail required
Ability to multitask, stay organized, and work in a fast-paced environment
Prior experience in customer support (chat/email) will be an advantage