Job Title: E-commerce Email Process Executive
Location: Marathahalli
Job Summary:
We're seeking a highly motivated and detail-oriented E-commerce Email Process Executive to join our team. As an Email Process Executive, you will be responsible for managing and responding to customer emails in a timely and professional manner. This role involves providing excellent customer service, resolving customer queries, and ensuring seamless order processing.
Key Responsibilities:
Email Management: Respond to customer emails in a timely and professional manner.
Customer Service: Provide excellent customer service, resolve customer queries, and address concerns.
Order Processing: Ensure seamless order processing, including order tracking, cancellations, and returns.
Communication: Collaborate with internal teams to resolve customer issues and improve processes.
Quality Assurance: Maintain high-quality standards in email responses and ensure adherence to company policies.
Requirements:
Quality Graduate degree
1 year of experience in email or chat process (mandatory)
Excellent communication and customer service skills
Ability to work in a team environment
Strong attention to detail and organizational skills.