Email & Chat Process Executive

Job Title: Email & Chat Support Executive (0–3 Years Experience)

Location:- Marathahalli Bangalore
Experience: 0–2 Years
Employment Type: Full-Time

Job Summary:

We are looking for a detail-oriented and customer-focused Email & Chat Support Executive to handle customer queries through email and chat channels. The ideal candidate should have strong written communication skills and the ability to resolve customer concerns efficiently.

Key Responsibilities:

• Respond to customer queries via email and chat in a timely and professional manner

• Resolve customer issues and provide accurate information

• Maintain high levels of customer satisfaction

• Document customer interactions in the system

• Follow company policies and communication guidelines

• Coordinate with internal teams for issue resolution

Required Skills:

• Excellent written communication skills in English

• Basic computer knowledge (MS Office, typing skills)

• Good problem-solving and analytical skills

• Ability to multitask and manage time effectively

• Customer-centric approach

Eligibility Criteria:

• Education: 12th Pass / Graduate

• Experience: 1–3years in customer support (Email/Chat preferred)

Preferred:

• Prior experience in Email/Chat Process

• Experience in BPO/Customer Support roles

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 3 years of experience.