Job description:
Key Responsibilities:
Handle customer queries only via email related to banking products and services
Respond to emails regarding accounts, transactions, loans, cards, and general banking inquiries
Provide accurate information as per bank policies and SOPs
Resolve issues within defined TAT and SLA
Coordinate with internal teams for escalations and follow-ups
Maintain proper documentation and email records
Ensure data confidentiality and compliance with banking regulations
Required Skills:
Strong written English communication skills
Basic computer knowledge (Email, MS Word/Excel)
Attention to detail and problem-solving ability