Customer Interaction:
Respond to customer inquiries promptly and professionally via email and live chat.
Problem-Solving:
Troubleshoot and resolve customer issues, complaints, and concerns, providing appropriate and effective solutions.
Information Provider:
Provide accurate and detailed information about products, services, and company policies.
Documentation:
Maintain accurate records of customer interactions and update customer information as needed.
Collaboration:
Escalate complex issues to other departments and work with team members to achieve customer service goals.
Order and Return Processing:
Process orders, returns, and exchanges as necessary.
Follow-up:
Ensure customer satisfaction by following up on issues to confirm resolution.