ypical Job Description: Email & Chat Support Executive
Key Responsibilities
Customer Support: Handle incoming queries via email and live chat, ensuring prompt and accurate responses.
Non-Voice Communication: Provide support exclusively through written channels, maintaining a professional tone.
Issue Resolution: Troubleshoot customer issues, navigating, and resolving queries related to services or products.
Documentation: Maintain detailed, accurate records of all interactions in the CRM/ticketing system.
Quality Assurance: Meet daily/weekly targets for response time and quality standards.
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