Ecommerce Back Office Voice Process

Job Title: E-commerce Back Office Executive – Voice Process

Job Summary

We are looking for customer-focused professionals to join our E-commerce Voice Process team. The role involves handling customer interactions, resolving queries, maintaining service quality, and ensuring a seamless customer experience in a fast-paced e-commerce environment.

Key Responsibilities

• Handle customer inquiries and provide timely resolutions through voice support.

• Maintain accurate customer records and process-related documentation.

• Ensure adherence to quality standards and company guidelines.

• Deliver excellent customer service and enhance customer satisfaction.

• Meet productivity and performance targets.

Required Skills

• Experience in BPO Voice Process.

• Strong communication skills in English and Hindi.

• Good customer handling and problem-solving abilities.

• Ability to clear VERSANT, SHL, Typing, and Voice Assessments.

• Basic computer and data management skills.

Preferred Skills

• Experience in Sales or Customer Service.

• Strong interpersonal and communication abilities.

Eligibility Criteria

• Qualification: Graduate (10+2+3).

• Experience: Minimum 1 year in BPO Voice Process.

• Age: 18–30 Years.

• Languages: English and Hindi.

Selection Process

• VERSANT Voice Assessment (VETI 4)

• SHL Assessment Bundle – 54

• Typing Test (30 WPM with 85% Accuracy)

• English & Hindi Voice Assessment

Salary & Benefits

• Freshers: ₹23,000 CTC per month.

• Experienced (1+ Year): ₹26,500 CTC per month.

• Career growth opportunities in the e-commerce industry.

Work Details

• Location: Marathahalli (Smartworks), Bangalore.

• Work Mode: Work from Office.

• Working Days: 6 Days per Week.

• Weekly Off: 1 Rotational Off.

• Shift Timing: Any 9-hour shift between 8:00 AM and 9:00 PM.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 6 years of experience.