Key Responsibilities:
Handle bucket-wise delinquent accounts, including hard buckets and write-off
portfolios.
Make outbound calls to customers to remind, follow up, and negotiate repayment
plans.
Understand customer challenges and propose appropriate settlement or restructuring
options.
Maintain accurate records of calls, follow-ups, and payment commitments in the
system.
Achieve monthly recovery targets while complying with bank guidelines.
Escalate high-risk or non-responsive accounts to senior team members.
Ensure all communication follows international banking compliance & quality
standards