We are hiring Customer Support Specialists for our US Healthcare process at Wagle Estate, Thane West. The role involves handling calls from US patients and providers, resolving queries, and supporting claims and billing-related requests.
Job Details
Location: Wagle Estate, Thane West
Job Type: Full-Time
Shift: Rotational shifts (24/7), no midnight shifts
Working Days: 5 days working + 2 rotational week-offs
Salary: Up to ₹40,000 in-hand (depends on last drawn salary)
Transportation: Not provided by the company
Responsibilities
Handle high-volume calls and resolve customer queries
Support patients and providers with claims and billing questions
Multitask across systems while keeping accurate records
Meet quality and performance targets
Eligibility
HSC / Bachelor’s degree or equivalent work experience
1 to 3 years of experience in US healthcare customer service
Excellent verbal and written English communication
Strong problem-solving and customer service skills
Willingness to work rotational US shifts
Preferred Experience
Medical billing
Claims processing
Provider and patient support
Revenue cycle management
Prior BPO / healthcare support experience
Benefits
Competitive salary + performance incentives
Health benefits and paid time off
Training and continuous learning opportunities
Supportive, growth-oriented work environment