A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 25,000 /నెల
Zero Lag Solutions Private Limited
హబ్సిగూడ, హైదరాబాద్
కస్టమర్ మద్దతు / టెలికాలర్ లో 6 - 72 నెలలు అనుభవం
ఫుల్ టైమ్
Handle inbound and outbound customer interactions through phone, email, or chat.
• Respond to customer inquiries in a timely and professional manner.
• Resolve customer issues, complaints, and requests effectively.
• Maintain accurate records of customer interactions in CRM systems.
• Escalate complex issues to the appropriate team when necessary.
• Follow company policies, procedures, and quality standards.
• Maintain a high level of professionalism and empathy during customer interactions.
• Achieve daily and monthly performance targets, including quality, productivity, and customer satisfaction.
Required Skills
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Customer-focused attitude
• Ability to work in a fast-paced environment
• Basic computer knowledge (MS Office, CRM tools, etc.)
• Ability to multitask and manage time effectively
