• Handle Calls: Manage inbound and outbound customer calls from international markets.
• Query Resolution: Troubleshoot issues, explain products or services, and resolve customer complaints on first contact.
• Communication: Speak clearly with a neutral accent that is easy for overseas customers to understand.
• Documentation: Log call details, update customer records, and record dispositions accurately in CRM tools.
• Compliance & Targets: Follow data privacy rules (like GDPR/HIPAA depending on the client) and meet