Customer Support Executive

Job Title: Customer Support Executive
Location: On-site Kolkata (Flexible)
Education: Min. Higher Secondary(12th Pass)
Age Limit: Maximum 28 years
Salary: ₹11,000 - ₹17,000
Experience Required: Both Freshers and Experienced candidates can apply

Role Overview :
The primary responsibility of this role is to act as the first point of contact for our clients. You will handle inquiries and maintain high levels of client satisfaction through multiple communication channels.

Key Responsibilities :

• Omni-channel Communication: Engage with clients primarily through Live Chat and Email, ensuring response times meet company benchmarks.

• Verbal Support: Conduct outbound/inbound calls when necessary to resolve complex queries or provide personalized walkthroughs.

• Relationship Management: Maintain a professional, empathetic, and helpful tone to build long-term trust with our trading community.

• Data Entry: Accurately log client interactions and feedback into our CRM to help improve our product offerings.

Eligibility Criteria :

• Age Limit: Maximum 28 years

• Experience: Both Freshers and Experienced candidates are encouraged to apply.

• Language: Must be Fluent in English (both written and verbal).

• Shift Flexibility: Ability to work in rotational shifts to support our 24/5 global market operations.

Educational Qualifications :

• Required: Min. Higher Secondary(12th Pass)

Skills & Attributes :

• Fast Learner: Exceptional ability to quickly grasp and master new software interfaces, advanced financial technologies, and evolving digital tools.

• Patience: Calm under pressure, especially when dealing with high-stakes trading inquiries.

• Multitasking: Capable of handling 2-3 chat windows simultaneously without compromising quality.

• Problem Solver: A "can-do" attitude when faced with technical hurdles.

Why Join YoForex ?

• Work at the forefront of the Algorithmic Trading industry.

• Competitive salary with performance-based incentives.

• Rapid career growth opportunities into Team Lead or Technical Analyst roles.

• A vibrant, modern work culture in the heart of Kolkata.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.