Requirements
• C1-level English communication skills
• Minimum 6 months’ experience in International BPO, Customer Support, Sales, Voice Process, or related roles
• Strong sales, objection-handling, and customer-service skills
• Good knowledge of CRM and tools used in your previous organization
• Ability to explain your previous CRM, workflow, tools, and process confidently during the interview
• Comfortable working in rotational/odd-hour shifts
• Target-oriented with good problem-solving skills
Key Responsibilities
• Handle international customer interactions through voice
• Understand customer requirements and recommend suitable products/services
• Identify sales opportunities and convert them into successful sales
• Handle objections and resolve customer concerns
• Maintain accurate customer details and interactions in CRM
• Achieve individual and team sales/service KPIs
• Ensure excellent customer experience while following quality standards