Role Overview
We are looking for enthusiastic and customer-oriented individuals to join our Voice Process team. In this role, you will handle customer interactions, resolve queries, and support sales activities while ensuring a high level of customer satisfaction.
Key Responsibilities
Handle inbound and outbound calls professionally
Address customer queries and provide accurate information
Identify customer needs and offer suitable solutions
Resolve issues efficiently to ensure customer satisfaction
Promote products/services and support sales efforts
Achieve assigned targets and performance metrics
Maintain records of customer interactions in the system