A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
12,000 - 18,000 /నెల
Victa Earlyjobs Technologies Private Limited
సోమాజీగూడ, హైదరాబాద్
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 1 ఏళ్లు అనుభవం
Full Time
Responsibilities
Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.
Qualifications & Experience
Graduate (any discipline).
Freshers or candidates with 0–1 year of customer service/BPO experience.
Excellent communication skills in English + one regional language (Tamil, Marathi, Malayalam, Gujarati).
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.
