Customer Support Executive

Customer Services inbound process

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

• Answer inbound customer calls and resolve queries related to banking services and products.

• Provide accurate and timely information while maintaining high service quality.

• Build positive customer relationships by ensuring clear communication in English and regional language.

• Maintain detailed records of customer interactions in the system.

• Escalate unresolved or complex issues to the appropriate department.

• Meet daily/weekly performance metrics like call handling time, resolution, and quality.

• Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

• Graduate (any discipline).

• Excellent communication skills

• Basic computer literacy and good typing skills.

• Strong interpersonal and problem-solving abilities.

• languages -hindi , english , tamil, malyalam

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.