కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Key Responsibilities

Handle inbound customer calls and respond to customer queries in a professional and courteous manner.

Provide accurate information regarding banking products and services.

Deliver prompt and effective resolutions while maintaining high service quality.

Build and maintain positive customer relationships through excellent customer service.

Record customer interactions and update relevant information in the system.

Escalate complex or unresolved customer concerns to the appropriate team when required.

Meet quality standards and follow established customer service processes.

Ensure compliance with company policies, process guidelines, and regulatory requirements.

Maintain confidentiality and accuracy while handling customer information.

Work collaboratively with team members to achieve service excellence and enhance customer satisfaction.

Skills Required

Strong communication and interpersonal skills.

Customer-focused approach with excellent problem-solving abilities.

Basic computer knowledge and typing skills.

Ability to multitask and manage customer interactions efficiently.

Good organizational and documentation skills.

Ability to work effectively in a team-oriented environment.

Positive attitude with a willingness to learn and adapt to new processes.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 5 years of experience.