Key Responsibilities
Handle customer queries and provide accurate information through voice support.
Assist customers with order-related queries, including order status, cancellations, returns, and replacements.
Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
Communicate effectively with customers in English + Tamil / English + Malayalam .
Accurately record customer interactions and update relevant information in the system.
Follow standard operating procedures and process guidelines while handling customer requests.
Coordinate with internal teams to resolve customer issues whenever required.
Maintain accuracy and quality while handling customer interactions.
Ensure professional communication and proper call handling throughout the interaction.