Customer Support Executive
Handle customer queries and concerns
Provide accurate information and effective solutions to customers.
Resolve complaints professionally while maintaining a positive customer experience.
Understand customer requirements and assist them accordingly.
Maintain proper call etiquette and demonstrate strong communication skills.
Record customer interactions and update details in the CRM/system.
Escalate unresolved or complex issues to the appropriate department.
Follow company policies, process guidelines, and quality standards.
Maintain a high level of customer satisfaction throughout every interaction.