Customer Support Executive

Job Description

Role Overview:

The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.

Key Responsibilities:

• Handle inbound calls and provide professional customer support.

• Identify, analyze, and resolve customer issues effectively.

• Maintain accurate records of customer interactions and resolutions.

• Ensure adherence to quality and process standards.

• Collaborate with internal teams to facilitate seamless issue resolution.

Required Skills and Attributes:

• Excellent communication skills in English, Tamil, & Hindi

• Strong problem-solving and interpersonal abilities.

• Customer-focused attitude with a commitment to service excellence.

• Ability to work in rotational shifts.

Eligibility Criteria:

• Graduation is mandatory

Languages Required: English, Tamil, Hindi, Kannada

Work Schedule:

• 5 working days per week

• 2 rotational weekly offs

Compensation Details:

• Take-home salary: ₹17,000 – ₹20,000 per month

• Night Shift Allowance

• Split Shift Allowance

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6 months of experience.