Respond promptly to customer inquiries via phone, email, chat, or social media.
Handle complaints and provide appropriate solutions within set time limits.
Follow up to ensure issues are resolved to the customer's satisfaction.
Maintain detailed records of customer interactions and transactions.
Escalate complex issues to higher-level support or relevant departments.
Stay updated with product knowledge and company policies.
Educate customers on product features, services, and best practices.
Collect customer feedback and report common issues to relevant teams.
Meet or exceed customer service metrics (e.g., response time, CSAT).
Follow company procedures and adhere to data privacy regulations.
Support team goals and contribute to a positive team environment.